Forum: Client Testimonials

The customer support is wonderful: questions are invariably answered quickly and helpfully—even after you've paid! I've never known customer support of this quality from any other company (and I don't just mean among internet/computing companies). I've been a member of Alba/WebHostsAustralia for...

I've been in the web design/development business for over 12 years now and with Web Hosts Australia for the past 4 years. Finding a webhosting service is one of the most difficult and daunting tasks facing any web developer. Choosing your web hosting service is one of the most CRITICAL decisions a...

I would like to take this opportunity to post a Client Testimonial regarding Web Hosts Australia. Early last year I was with another web hosting company called MDWebhosting. I had been having alot of hassles with that hosting company, with the fact that I paid thousands of dollars for custom...

I feel compelled to confirm the excellent support I received yesterday, when one of my WordPress sites was subject to a hack which amongst other things corrupted the database. My own backups were not up-to-date, and Michael quickly assisted by extracting a SQL file from system backups about 24...

It's been a while and when nothing goes wrong there's often no opportunity for alba's outstanding support to shine... or for me to thank them. Thanks for the ongoing dedication to top notch service ALBA. It's been great to watch your business go from strength to strength over the years. ...

Hi all, Just wanted to thank Alba/WHA support (specifically Steve and Michael) for helping me setup a new account using Windows and Linux hosting with DNS changes and Email MX record redirects etc etc etc. The way Alba/WHA go the extra mile to help you makes you feel that you arent alone,...

Angus/Steve/Pia A quick note to say thank you for the great support and for hosting our club's website. It was a painless process ! I have added your banner to our websites banner system as a small gesture to show our appreciation - hopefully you might get a referral of some kind from our...

I’ve been with Alba for a number of years and we have had our ups and downs... but one thing has always remained constant... if there was a problem they fixed it... fast and without complaint. Both Steve and Angus are really easy to work with and wether you are just a private user or have a 100...

I just wanted to add to the list of people raving about the support... we have not been with ALBA for too long, although any issue with have had (really just minor ones) have been dealt with quickly and professionally. All correspondance has been very curtious. I believe Angus is from Scotland...

I'm not really one for writing testimonials for businesses who are for a better word, paid to provide this service, and get that service wholly and without special considerations. But this is a testimonial that is well deserved, overdue, and should be recorded for any person's or businesses...

Hi all, To just show my appreciation in a small way, I thought I would just quickly write here, to mention how happy I am with WebHostsAustralia/ALBA. And I’d also like to give a thank you to Steve, and a big thank you to Angus. :thumleft: I wasn’t exactly ‘big business’ for them, and...

I have been a reseller with Alba for nearly 4 years and have found their support along the way to be excellent. And today just proved that...... A week or so ago, a client contacted me and asked that his account be cancelled and removed from our server, so that is what we did. An email from...

OK, I am still very new and my registration process with Alba was a bit of a rough road. However, so far the webspace service is brilliant with very good speeds (browsing, FTP) and low latency of around 50ms to my web sites! My one year with US webspace can not be recommended - latency was...

Hi Steve and Angus A big thanks for setting up my account. I was with other hosting co's and due to high latency and downtime, I decided to switch. I used 3rd party plugins for my client websites and I ask ALBA if they can purchase these plugins and they did :) Support is excellent. I...

I have been an Alba customer for a number of years now and I have always found that they are quick to help when I need it, even when my problems are created by my own lack of understanding of technical stuff. I always forget to thank Angus and Steve for their swift jump into action when I...

There have been a few problems with Airlie lately which has been annoying. But you people have obviously been working very hard getting it up again. THANK YOU!

It was Sunday morning, and in a moment of absolute stupidity I deleted a sub-domain from the server. After slapping myself a few times, I contacted Angus to see if he could help me out. Within a few hours my site had been restored - saving me many hours of work. I would have no hesitation...

Thanks Web Hosts Australia for the ongoing support, assistance and advice. Angus and Steve, your support and assistance is appreciated.

Both Steve and Angus have provided excellent support for our technical problems. They are committed to resolving even the most difficult problems. It is great to see such a level of professional, knowledgeable and timely assistance. Thanks, Chris. iFactory Web Design. :D

I am sure there is a reason why i might be dissatisfied with the support from Web Hosts Australia. But i cant find it. Yet again Angus & the team have impressed me with their efficiency and speedy service so i felt it necessary to drop another blurb in here. 'Smashing service yet again...